Refund policy

Return Policy

We offer a 14-day return policy. You must request a return within 14 days after receiving your item. 

To be eligible for a return, the item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, please contact us at stpatricks.religiousarticles@gmail.com. Returns should be sent to the following address:
6153 Cahuenga Blvd., North Hollywood, CA 91606
Note: Returns sent without prior approval will not be accepted.

Refunds will be issued once the return request is received and the tracking information is updated to show the return is 'In Transit.' Refunds will be for the full purchase amount, excluding the shipping cost, as it is a non-refundable expense.. 

You can always contact us for any return question at stpatricks.religiousarticles@gmail.com.

 

Damages and issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, please contact us as soon as possible so we can resolve the issue.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care items (such as beauty products). We also cannot accept returns on hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please reach out to us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For exchanges, we recommend returning the original item and placing a new order for the desired item once your return is approved..

European Union 14 day cooling off period
For customers in the European Union, you have a 14-day cooling-off period during which you can cancel or return your order, for any reason, without needing to provide justification. The item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds
Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company. If you have not received your refund after 15 business days, please contact us at stpatricks.religiousarticles@gmail.com

Chargeback Policy

At San Juditas Religious Articles, we are committed to providing a fair and transparent process for all transactions. This Chargeback Policy outlines our procedures for handling chargeback requests and our measures to prevent fraudulent activity.

Understanding Chargebacks

A chargeback occurs when a customer disputes a charge on their credit card or bank statement and their bank or credit card company reverses the transaction. This is typically initiated by the cardholder, not by the merchant.

Our Approach to Chargebacks

We understand that chargebacks can arise from various situations, including unauthorized transactions, dissatisfaction with goods or services, or processing errors. We encourage our customers to contact us directly at info@sanjuditaslbc.com to resolve any issues before initiating a chargeback. Many disputes can be resolved quickly and efficiently through direct communication, often resulting in a faster resolution for you.

Preventing Fraudulent Transactions and Chargebacks

To protect both our customers and our business from fraudulent activity, we employ several security measures:

  • Secure Payment Processing: All online transactions are processed through secure, encrypted payment gateways that comply with industry standards (e.g., PCI DSS).
  • Card Verification Value (CVV/CVC/Security Code) Verification: For all online credit and debit card transactions, we require the Card Verification Value (CVV), also known as the Card Security Code (CSC) or Card Verification Code (CVC). This unique three or four-digit number printed on your card helps us verify that the person making the purchase is in physical possession of the card. We do not store CVV codes after the transaction is authorized, further protecting your financial information.
  • Address Verification System (AVS): We utilize AVS, which compares the billing address provided during checkout with the address on file with your credit card issuer. Discrepancies may flag a transaction for further review or result in a decline to protect against unauthorized use.
  • Order Review for Suspicious Activity: We monitor transactions for unusual patterns or high-risk indicators (e.g., unusually large orders, multiple failed attempts, or inconsistent billing/shipping information). Orders identified as potentially fraudulent may be subject to additional verification or cancellation.
  • Clear Policies and Communication: We aim to provide clear and accurate product descriptions, transparent pricing, and easily accessible refund and return policies to minimize misunderstandings that could lead to disputes.
  • Proof of Delivery: For shipped items, we utilize tracking services and may require delivery confirmation to provide evidence of successful delivery.